Every published route, one page.
These are the inboxes the group actually publishes. Anything claiming to be the group from an address that is not on this page should be verified before you reply.
Routes by function
Every address is live and monitored. The description says what belongs in it.
Departments
The core operating routes. If in doubt, start with customer support and the team will redirect you.
Staff
The group does not publish personal staff inboxes. Genuine staff correspondence comes from the department addresses on this page — a personal-looking address claiming to be staff should be verified before you reply.
Brands
Each brand keeps its own front door. Brand and trade-mark questions have a dedicated route.
Products
Product questions route through the customer-service desks. The product pages themselves live on credicorp.co.uk.
Regulatory & compliance
The legal and data-protection routes, including the regulator portal managed on the platform.
Human resources
Hiring runs through the careers site; the HR portal serves current staff.
International
The group's companies are UK-registered with one related Australian entity. There is no separate international inbox — the UK routes serve worldwide correspondence.
Development & technical
The technical routes: the partner API, responsible disclosure and mail operations.
One caution. The group never asks by email for a full banking password, a one-time passcode, a move to a personal chat app, an upfront fee to release money, or payment to newly announced bank details. Any one of those means the message is not genuine — forward it to [email protected] without clicking its links.
Prefer a form?
Account questions go to the lender directly
The customer team answers fastest through the contact page on credicorp.co.uk.